Privacy Policy


The Privacy Policy is part of the General Conditions that govern this website.

Version PDP-02, dated </span >02-04-2021.

Who is responsible for the processing of your data?


Address: Avenida de los Poblados Nº1; 6ºA-C Building A

C.P. 28033


CIF: B84505767

Tel: 91 345 10 27

You can contact us in any way to communicate with us.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend you review it, and if you have registered and access your account or profile, you will be informed of the changes.

If you are one of the following groups, check the dropdown information:


What data do we collect through the Web?

We can treat your IP, what operating system or browser you use, and even the duration of your visit, anonymously.

If you provide us with information in the contact form, you will identify yourself so that we can contact you, if necessary.

  • Answer your questions, requests or requests.
  • Manage the requested service, answer your request, or process your request.
  • Information by electronic means, regarding your request.
  • Commercial information or events by electronic means, provided there is express authorization.
  • Perform analysis and improvements on the Web, about our products and services. Improve our commercial strategy

The acceptance and consent of the interested party: In those cases where to make a request it is necessary to fill out a form and click on the send button, the realization of the same will necessarily imply that you have been informed and have expressly granted your consent to the content of the clause attached to said form or acceptance of the privacy policy.

All our forms have the symbol * in the mandatory data. If you do not provide these fields, or do not check the acceptance box of the privacy policy, the sending of the information will not be allowed. It usually has the following formula: “□ I have read and accept the Privacy Policy.”


What data of yours do we use?

  • Information by electronic means, regarding your request.
  • Commercial information or events by electronic means, provided there is express authorization.

Where does your data come from?

  • Unless you provided us with your data directly, we may have obtained it from a third party. We always make sure that the companies that communicate personal data do so in compliance with the law, for which they have had to inform you in advance and always ask for your express consent.


What data of yours do we use?

  • Preparation of the budget and monitoring of it through communications between both parties.
  • Information by electronic means, regarding your request.
  • Commercial information or events by electronic means, provided there is express authorization.
  • Manage administrative, communications and logistics services performed by the Controller.
  • Billing and declaration of timely taxes.
  • Carry out the corresponding transactions.
  • Control and recovery management.


What data do we use from surveys?

  • Assess the degree of quality in the service provided
  • Improve the services offered, by virtue of ISO compliance

The legal basis is the express consent of the respondent.


What data do we use as a provider?

  • Information by electronic means, regarding your request.
  • Commercial information or events by electronic means, provided there is express authorization.
  • Manage administrative, communications and logistics services performed by the person in charge.
  • Billing.
  • Carry out the corresponding transactions.
  • Billing and declaration of timely taxes.
  • Control and recovery management.

The legal basis is the acceptance of a contractual relationship, or failing that, your consent when contacting us or offering us your products by any means.< /p>


What data do we use from social networks?

  • Answer your questions, requests or requests.
  • Manage the requested service, answer your request, or process your request.
  • Interact with you and create a community of followers.

The acceptance of a contractual relationship in the environment of the corresponding social network, and in accordance with its Privacy policies:

How long will we keep personal data?

We can only consult or delete your data in a restricted way by having a specific profile. We will treat them for as long as you let us by following us, being friends or giving “like”, “follow” or similar buttons.

Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself.


What data do we use from your CV?

  • Organization of selection processes for hiring employees.
  • Summon you for job interviews and evaluate your candidacy.
  • If you have given us your consent, we can transfer it to collaborating or related companies, with the sole objective of helping you find a job.</li >
  • If you check the acceptance box of the privacy policy, you give us your consent to assign your job application to the entities that make up the group of companies with the objective to include you in their personnel selection processes

Likewise, we inform you that one year after receiving your curriculum vitae, we will proceed to its secure destruction.

The legal basis is your express consent, when sending us your CV.

Do we include personal data from third parties?

No, as a general rule we only process the data provided by the owners. If you provide us with data from third parties, you must previously inform and request their consent from said persons, or otherwise you exempt us from any responsibility for breach of this requirement.

And what about data on minors?

We do not process data from children under 14 years of age. Therefore, refrain from providing them if you are not that age or, where appropriate, from providing data from third parties who are not of that age. Alcarria care residences, S.L. disclaims any liability for breach of this provision.

Will we communicate electronically?

  • They will only be carried out to manage your request, if it is one of the means of contact that you have provided us.
  • If we make commercial communications, they will have been previously and expressly authorized by you.

What security measures do we apply?

You can rest easy: We have adopted an optimal level of protection of the Personal Data that we handle, and we have installed all the means and technical measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data.

Which recipients will your data be communicated to?

Your data will not be transferred to third parties, except legal obligation. Specifically, they will be communicated to the State Tax Administration Agency and to banks and financial institutions for the collection of the service provided or product purchased, as well as to those in charge of the treatment necessary for the execution of the agreement.

In case of purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be transferred to that platform or they will treat in their environment, always with maximum security.

When we order it, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a contract for the provision of services that obliges them to maintain the same level of privacy as us.

Any international transfer of data when using American applications will adhere to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies in privacy matter.

What rights do you have?

  • To know if we are treating your data or not.
  • To access your personal data.
  • To request the rectification of your data if they are inaccurate.
  • To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent granted.</ li>
  • To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with current regulations.</li >
  • A portar your data, which will be provided to you in a structured format, commonly used or mechanical reading. If you prefer, we can send them to the new person in charge that you designate. It is only valid in certain cases.
  • To file a claim with the Spanish Data Protection Agency or competent control authority, if you believe that we have not attended you correctly.</li >
  • To revoke consent for any treatment to which you have consented, at any time.
  • To request opposition to data processing at any time.

If you modify any data, we would appreciate it if you let us know so we can keep it updated.

Do you want a form for the exercise of Rights?

  • We have forms to exercise your rights, ask us by email or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.</ span>
  • These forms must be signed electronically or be accompanied by a photocopy of the DNI.
  • If someone represents you, you must attach a copy of their ID, or sign it with their electronic signature.
  • The forms can be submitted in person, sent by letter or by mail to the address of the Responsible at the beginning of this text.

How long does it take us to reply to your Exercise of Rights?

It depends on the law, but a maximum of one month from your request, and two months if the issue is very complex and we notify you that we need more time.</span >

Do we treat cookies?

If we use other types of cookies that are not necessary, you can consult the cookie policy in the corresponding link from the beginning of our website.< /p>

How long will we keep your personal data?

  • Personal data will be kept as long as you remain linked with us.
  • Once you disassociate yourself, the personal data processed for each purpose will be kept for the legally established periods, including the period in which a judge or court may require them in response to to the statute of limitations for legal actions.
  • The data processed will be kept as long as the aforementioned legal deadlines do not expire, if there is a legal maintenance obligation, or if that legal deadline does not exist, until the interested party request its deletion or revoke the consent granted.
  • We will keep all the information and communications related to your purchase or the provision of our service, while the guarantees of the products or services last, to attend to possible claims.</ span>
  • In each treatment or type of data, we provide you with a specific period, which you can consult in the following table:





Invoices10 years
Forms and Coupons15 years


5 years

Human Resources

Payroll, TC1, TC2, etc.

10 years


Until the end of the selection process, and 1 more year with your consent

Docs. severance pay.


Temporary worker data.

4 years

Worker file.

Up to 5 years after termination.


Databases or web visitors.

While the treatment lasts.



10 years


5 years

Access control and video surveillance

Databases or web visitors.

While the treatment lasts.


30 days retention


Books and accounting documents.

Partner agreements and boards of directors, company bylaws, minutes, board of directors regulations and delegated commissions.

Financial statements, audit reports

Grant-related records and documents

6 years


Lead of the company’s administration, rights and obligations related to the payment of taxes.

Administration of dividend payments and tax withholdings.

10 years

Information on intra-group pricing

18 years old

8 years for intragroup transactions for price agreements

and Health

Worker Medical Records

5 years


Information on chemical or substantially hazardous substances

10 years

Documents related to environmental permits While the activity is carried out.

3 years after the closing of the activity

10 years (criminal prescription)

Records about recycling or waste disposal

3 years

Grants for cleanup operations must keep the documents of rights and obligations, receipts and payments.

4 years

Accident reports

5 years


Insurance policies

6 years (general rule)

2 years (damages)

5 years (personal)

10 years (life)


Record all deliveries of goods or provision of services, intra-community acquisitions, imports and exports for VAT purposes.

5 years


Intellectual and Industrial Property Documents.

Contracts and agreements.

5 years

Permits, licenses, certificates

6 years from the expiration date of the permit, license or certificate.

10 years (criminal prescription)

Non-compete and confidentiality agreements

Always the duration of the obligation or the confidentiality</ p>


Processing of personal data, if it is different from the treatment notified to the AEPD

3 years

Personal data of employees stored on networks, computers and communications equipment used by them, access controls and internal management/administration systems</ p>

5 years